In this fourth annual review, we observe, compare, and analyze email marketing companies experiencing upward mobility as defined by job availability, profit, and ultimately success.
Take a look to your left. Now look to your right. The people on either side of you look different, sound different, and, presumably, they like different things than you do. We’re all a little different from each other.
But despite our many differences, everyone reacts to certain stimuli the same way. When it’s bright, we squint our eyes. When there’s a sudden loud noise, we get startled. And when there’s a bright red spot on a red carpet, we notice it.
When it comes to landing pages, we can count on most people to react a certain way to the experiences we design for them. Great campaigns are built around solid user experiences that can be created with just a few simple guidelines.
Stef Miller is a Marketing Manager at UserTesting, and she’s involved in analyzing user data to find out how to create better user experiences for the people you’re trying to convert. Because better experiences = more conversions.
In Stef’s Unwebinar, The 7 Deadly Sins of Landing Page Usability, she broke down some common UX mistakes that marketers make on landing pages, and gave us some great usability solutions to remedy those mistakes. Let’s take a look.
1. Avoid distractions!
A landing page has one job — to give people what they were promised in the ad that got them there. You want your landing page visitors to have just one task on your page: to convert. Make it easy for them to do that.
From a usability standpoint, distractions are a major killer of conversions, and chief among these distractions is the navigation bar.
Stef used an example from Marin Software to demonstrate the point. What you may notice first about the image below is that this is not a landing page. It’s a page that is supposed to convert leads, but it’s just a page on their site. A page on a website isn’t a landing page just because you send people there from an ad.
If you give your users the chance wander away from the page that has the form, that’s exactly what they’ll do. People are curious. And now you’ve lost your lead.
One other thing that you want to avoid on your landing page: multiple CTAs that have different purposes. Stef pointed out how this page by Pantheon has three (THREE!) different CTAs on the page.
By offering too many choices, you may end up with your visitor taking no action whatsoever.
Let us never forget the sagacious landing page mantra of our co-founder, Oli Gardner:
“One Page. One Purpose. Period.”
That’s definitive, folks.
2. Make sure your links and CTAs are recognizable
How many times have you been on a page where you wanted to perform a certain task (buy an item, sign up for something, etc), but could not figure out how to do it? What do you do when it takes too long to figure it out? That’s right. You leave.
Pages like the one below are a usability nightmare. What are you supposed to do here? Which button are you supposed to click? Are they all even buttons?
The CTA button on your landing page should be instantly recognizable. AND, it should tell your visitors what they’re going to get when they click. Stef shared some of her favorite examples of this very thing done well:
You’ll notice two things about these CTA buttons. First, they’re easy to spot. Second, you know why you should click those buttons. By doing these two things, you’re creating a user experience that makes it easy for your visitors to convert.
3. Keep your design simple
If you’re designing your page so that it looks super cool, but says nothing about your product or brand, you might as well not have bothered. Designers can often be tempted to go to certain extremes on landing pages. But remember, you’re not trying to impress visitors with your design skills — you’re trying to convert them.
Stef showed several examples of landing pages that go to design extremes, including ones with animation, distracting graphics, and the one below from a company called Threadless.
They’ve done a pretty decent job of pointing out the CTA, but they haven’t given you a reason to take any action. There’s nothing on this page about who the company is, what they sell, or precisely what you’re going to get by giving them your email address.
There’s no need to show off your design skills — simply make a page that helps people take action.
4. Create user-friendly forms
The form is the part of your landing page where you collect information about your leads. You’ll use that information to nurture those leads. It is very, very valuable real estate. Every field on your form is currency. As Stef says:
Your leads are only as good as the information you get from them.
The form is an experience of its own and should be treated with great reverence. Stef had several tips for getting the most out of forms.
She used the example below to demonstrate how forms can provide something of value while also using a contextual call to action to give people a reason to click. KISSmetrics is asking for quite a bit of information from prospects who visit that page, but they’re also providing a great deal of value in exchange.
The CTA button is easy to spot, and lets visitors know exactly what they’re going to get when they enter their information. They have promised information about the psychology of color, and within that context, the CTA button allows prospects to get the PDF. Super simple.
When dealing with mobile forms, it’s important to remember that there is an added layer of friction that you’re working against. You’ll have to do everything you can to make filling out that form with a mobile keyboard as easy as it possibly can be.
Stef didn’t hesitate to remind us that it’s important to test your forms to find out what works best for you. Don’t forget to make forms simple to fill out, and continue testing to find out which version of your form gets your prospects to respond by providing you with their information.
5. Get serious about landing page copy
The copy on your landing page is what will explain to your visitors what your company and product is all about. It should convey that you have something that they want. Stef had a few really great tips on how you can create effective copy.
Avoid jargon — don’t get too gimmicky
Phrases like “A seamless synergy of bleeding-edge technology combined with enterprise crystallization for an integrated marketing solution” might sound really smart to you, but it doesn’t tell anybody anything. Stef reminded us to use simple words that describe what you are offering to your landing page visitors. Stay away from jargon and be direct in your copy.
Read it out loud first
Reading your copy out loud to someone else will help you figure out if you’ve successfully gotten your message across. If you read your headline, bullet points and your CTA to someone and they still don’t understand what you’re offering, then it’s time to start over.
Stef recommends asking no fewer than three other people to read your copy before publishing your landing page copy. If two heads are better than one, then three will definitely help you get closer to publishing copy that converts.
Once again, it all comes down to testing. Create a few different versions of your landing page copy and test them to see which one works best. This is super easy to do with landing page software like Unbounce – here’s how.
6. Ensure your landing page message matches your ad
Message match is what reassures a landing page visitor that they’re going to get what they wanted when they clicked on an ad. The experience needs to be consistent from ad to landing page in both message and design.
Stef used an example from a business called General Assembly to illustrate the concept of message match. The ad below promises information about a 10-week UX design course.
Clicking on Learn More brings visitors to the page shown below. Both the message and the design match what we saw in the ad, reassuring visitors that they’ve come to the right place.
The landing page is relevant to the ad, easy to understand and effective in its call to action. According to the Conversion Glossary definition of message match:
Strong message match increase conversions because it reassures people they’ve come to the right place.
Keeping your message coherent from one piece of a campaign to the next lets your visitors know that they’re getting what they wanted when they clicked, and keeps you from wasting money on people who click an ad and get confused when the message on page doesn’t follow. In other words, bad message match leads to bad user experiences – and a crappy conversion rate.
7. Create a great experience after the landing page
Stef reminded the Unwebinar listeners that once a user has filled out the form and clicked your CTA your job in creating a delightful user experience is not yet done:
Post conversion is often neglected in landing page experience… we often aren’t putting enough into what happens next.
To demonstrate how to create a great experience after that click, Stef uses this Mobify thank you page below as an example:
Saying thank you isn’t just polite; it’s part of a delightful user experience. It helps get your prospect to further interact with your brand and can lead to a secondary conversion.
On this page they’re giving you the opportunity to find out more about Mobify and offering some resources – a white paper and a case study – for folks who may be a little further down the funnel.
As Stef pointed out, this is an interesting way to gauge how far along in the funnel a person might be. It’s not just creating a great experience, it’s also helping Mobify understand their leads a little better so they can nurture them accordingly.
The best user experiences are developed through testing
If you have a LinkedIn account, you have likely seen the image below. This picture succinctly sums up the difference between how things are often designed versus how people would prefer to experience them.
These seven tips are meant to be guidelines for creating better user experiences — no one can predict exactly how a group of people will react to a landing page, but if you follow these guidelines, you put yourself in a position to find out.
Stef concluded the webinar by reminding us that it’s never too early to get feedback on your landing pages. To create the best experience possible, you have to continue to test your copy and design and to optimize them based on the feedback you’re getting in the form of conversions. After all, if they’re not converting, they didn’t have a very good experience and if the experience sucks, they ain’t gonna convert.
You can more about landing page usability by checking out the free Unwebinar recording here.
Google created a meritocracy that calls for a holistic strategy encompassing everything from your logo to your keywords, giving you an edge across all media: paid, earned and owned.
From the return of Sharknado to Donald Trump leading the Republican polls, this has been one scary month! It’s hard to imagine the guy with the fireball-colored comb-over, who’s famous for his slogan “You’re fired,” leading the free world. Where’s Ashton popping out of the woodworks with his camera? We’re being “punked” right? Not to mention The Bachelorette chose Shawn… Oh, you don’t care? Alright, let’s move on…
Aside from everything going on in the world around us, it’s also been an exciting month for digital marketers. From Google+ canning their photo service and breaking up with YouTube, to Google revealing their buy button in beta, and Facebook changing the way advertisers are charged. And that’s just dusting the surface of what went on. At WordStream, we’re here to fill you in on all of the hottest stories. Let’s dive into the 10 top posts that caused the most buzz in July.
WordStream’s beloved Data Scientist Mark Irvine strikes again with this comprehensive study of the 97 countries represented in the map below, showing the highest to lowest cost per click compared to the U.S. average (which is between $1-$2 on the search network). The highest average CPC is $8 in the United Arab Emirates. The lowest? You’ll have to read on to find out.
Google+’s long coming death is almost becoming a joke, as they slowly kill off product features. First disconnecting from Gmail, then splitting into photos and streams, and now Google+ Photos is joining the party or should I say funeral. Larry has all the details, as Google+’s downfall is one of his favorite topics to blog about. Bye, bye Google+ Photos, we’ll stick with Google’s much preferred service, Google Photos for now.
Written by yours truly, I actually re-took the test to get a refresher course myself and see what has changed since I was first certified in 2013, and a lot has! There’s new supplemental tests that you can chose from to combine with the AdWords Fundamentals exam to get fully certified, there’s no longer a cost tied to the exam (wahoo!), and you now must sign in or sign up for Google Partners to take the test. If you’re pondering whether it is worth getting certified I’ve covered that as well, along with everything you need to know about the exam, from preparation tips, to passing scores, and what to do after you’ve gotten certified. It’s all here folks.
I always deem it a success when one of my late-in-the-month posts sneaks its way into the top 10, and this news was big enough to do just that. So, what went down? On Monday, July 27, Google revealed that the complete redesign of Dynamic Search Ads is now available to the public. We first heard about this in-the-works DSA update in the Google AdWords LiveStream back in May, but now these babies are live. More importantly, this signifies the possible coming death of the keyword. Could it be true? Read on to learn all about these new and improved DSA’s.
Larry never ceases to amaze me with his hacks, and apparently our readers agree. In this post, Larry reveals 10 non-obvious, but super useful tips to set your social media strategy apart from your competition. From audience targeting methods like custom audiences and Facebook remarketing, to “the flywheel effect,” read on to get the inside scoop on Larry’s hacks, which he originally revealed in his recent webinar with Hanapin Marketing’s Matt Umbro.
Anything tying together psychology with marketing tactics always strikes a chord with me, which is why I dove into how the study of the human brain can assist in crafting click-worthy ad copy. There is so much opportunity to stand out with one’s ad copy, but yet if you’ve visited the SERPs recently, you have probably noticed that the majority of marketers just mimic the ad copy next to them. Boooorrrrrringgggg… Try out these 5 manipulative, I mean psychological, tips to turn your ads from basic to beautiful.
Building a recognizable brand is not an easy task. Kleenex didn’t become the proprietary eponym for tissues overnight (if you’re not sure what that means, read the post!). Your brand will likely never become as big as Kleenex or Coca Cola, but there are things you can do to build higher levels of brand awareness. In this post, Megan Marrs provides 18 branding tips, with everything from social media contests to podcasts. These tips are bound to inspire you to turn your companies brand into a household name.
Watch out guys! This is the ad of all ads, taking over just about the entire right side of the SERP; it’s like Buddy the Elf in the North Pole. Check it out…
This ad might appear as the Will Farrell in a sea of dwarves, but it’s actually not just one brand, but several product listing (or shopping) ads in a knowledge graph type panel. The ad appears to have all sorts of information such as pricing comparisons, reviews, stores, etc. So what exactly does this mean for advertisers? It’s too soon to say, but read on to learn a bit more and prepare yourself for this new ad format.
Deep breaths, this is actually great news! Advertisers no longer need to pay for “likes,” which they really never should’ve been charged for anyhow. On July 8 Facebook announced that they will now only be charging for clicks to websites and apps, which is great since they previously charged for every action including comments, likes, shares, etc. But, what about advertisers that value ad engagement? Will advertisers actually save money or will clicks to websites cost more? Get all of your burning questions answered in this post.
MozCon is by far the most well-known SEO conference in the U.S., and I was lucky enough to fly out to Seattle for it. Before arriving I knew the quality of speakers would be high, with one-track, sold out year after year, and I wasn’t let down. In this post I covered 5 of the most inspiration lessons I learned from several quality speakers that are bound to inspire your next campaign. Try them out!
Unless the webmaster is lazy or chooses not to keep information up-to-date for whatever reason, 404 fixing is the link-building strategy with the highest success rate.
Knowledge Vault boxes are popping up in some Google queries, providing searchers with samples of related questions “People also ask.”
There is nothing like building a real team. That’s the beauty and power of network marketing. You can build teams and leverage the results and the efforts of other people. How do you build a thriving team, a team that have a clear road map to follow, a team that is making money and profiting in their businesses, a team that is unified like a family? Well in today’s blog post I’m going to give you 3 tips on how to build a THRIVING team.
Here we are, day 14 – two full weeks of tips to help you create the best blog possible, and plenty more to come!
Although this week we’ve covered social media, forums and groups, alerts, brainstorming, editorial calendars and even getting off your blog to find inspiration, we haven’t talked much about the static pages on your blog.
And that is what todays episode is all about!
Often these pages get left behind in the day-to-day grind of churning out fresh content. But think – how long has it been since they were updated? Are they full of old information? Do you have much of a schedule for updating them? I know that every time I check mine, there’s always something that needs changing.
In today’s show I run through a few types of pages you can make changes to and what you might need to change. There’s a lot to think about and plenty of tiny little items you should get in the habit of checking. I also touch on the need to update (and how) those posts you wrote years ago that still get high traffic – what can you do to bring them into 2015?
Click here to listen to day two of the 31 Days to Build a Better Blog series on the ProBlogger Podcast.
Originally at: Blog Tips at ProBlogger
How to Create Buyer Personas [Infographic] – Buyer personas give you insight into how to best engage with your various customer types. But before you start creating those personas, take time to do the research. Check out this infographic to find out. MarketingProfs
Twitter Officially Launches Ads Companion For Mobile Campaign Management – New tool, unveiled as a test last week, gives advertisers the ability to monitor and adjust campaigns from Twitter iOS and Android apps. Twitter
Facebook Gives Users More Control Over Their News Feeds – On Thursday, Facebook announced a set of features that will give each person more control over what he or she wants to see. In essence, you get to reprogram the algorithm. Facebook
TV Becomes Major Driver of Social Activity [Study] – A new study from ShareThis shows that traditional TV-watching has evolved to become a multi-screen social experience. How can networks leverage social to stay relevant? ClickZ
STUDY: Facebook Video Ads Thrive; Twitter Advertisers Must Go Mobile – Social advertising and data company Kinetic Social, a Facebook Marketing Partner, offered a look at first-quarter-2015 ad performance on Facebook and Twitter. SocialTimes
Only 20% of Marketers Use Behavioural Triggers In Email Marketing: Report – Behavioural marketing technology allows brands to provide targeted, relevant communications based on a user’s web activity. See why you should be using it. Econsultancy
Twitter Sets Birthday Balloons As Bait To Reel In More Personal Data – Company adds profile design flourish to encourage people to share their birthdates. The information will be used to serve more relevant information, including advertising. Twitter
Facebook Becomes the Fastest Growing Global Media Company – Facebook has long been a dominant social media platform, but now the brand has grown to be one of the most profitable media companies in the world, according to ZenithOptimedia. ClickZ
Meerkat Introduces Cameo, a Way for Viewers to Interact With Stream — and Facebook Integration – Meerkat this week introduced a new feature that allows viewers to take over and contribute to a live feed on the app. Called Cameo, the feature allows the filmer to select a viewer to appear on screen for up to 60 seconds. Meerkat
Facebook Adds ‘Videos’ Tab to Page Insights: Track Metrics Across Custom Date Ranges – Facebook announced a useful new addition today that will help page owners measure the success of their videos across custom date ranges. Facebook
Facebook Changes How It Charges Brands for Clicks on Their Ads – Facebook is changing how it charges advertisers for click-based campaigns to make sure that, in return for their money, marketers are getting more than social currency. Ad Age
Google Now Indexing 466% More Tweets, Still Favoring Higher Authority Users [Study] – Google is now indexing nearly 5x the Tweets as four months ago, yet more than 96% of Tweets still go unindexed. Search Engine Land
Twitter Introduces Video App Ads, Bidding Based On Actions & Installs – A year after launching its app install ad feature, Twitter says advertisers are getting strong ROI from the program. Marketing Land
Facebook Introduces New “Floating” Video Player, Continues Push on Video Content – Facebook’s march towards online video dominance continues, with another new feature added into the mix to get users viewing more video content. This week, Facebook is testing a new video player option where users can detach a video from the News Feed and move it to your preferred viewing location within the browser window. Social Media Today
What were the top online and digital marketing news stories for you this week?
Thanks for reading and have a great weekend!
TopRank® Online Marketing Newsletter.
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